Is Reunite free?
Yes. Listings, browsing, and ordinary in-app messaging are free. Operating contributions are optional and do not buy priority or guarantees.
Can I post a lost pet?
Yes. Choose Pets and a last-seen area. Also contact local shelters, veterinarians, animal services, and the microchip registry. Reunite is not an emergency response service.
Why is my report pending?
Reports may wait for automated screening or human review. An unavailable AI service leaves reports pending. You can check status and a moderation note in My account. Contact support for a review; there is no promised review deadline.
Can everyone see my contact information?
Public reports omit your account name and email. You decide what to disclose in chat. Review photos and descriptions for identifying details; someone can copy information you choose to disclose.
How do I change or remove a report?
Open My account, choose your report, and select Edit, Mark reunited, or Remove. Editing sends the report back for screening. You can remove existing photos and add replacements in the edit form. Found reports must retain at least one photo. Changes are held for fresh screening.
Do saved searches send email alerts?
No. Saved searches store your filters so you can run them again from My account. Check back for new reports.
Why does place search not work?
Street-name lookup needs an active configured map provider. You can still place a pin manually. Browser location permission is optional.
How do I reset my password?
Use Forgot password on the sign-in screen. A reset link is sent if an active account exists. Links expire and work once. A password reset invalidates existing authenticated sessions.
Can I export or delete my account?
Yes. My account provides a data export and password-confirmed deletion. Some security and payment records may remain as described in the Privacy Policy.
How do I question a contribution?
Contact support with the receipt reference, approximate date, amount, and currency. Never send your full card number. The operator investigates and handles refunds through the payment provider.
Can I appeal a moderation decision?
Yes. Open My reports and select Request review / appeal status for a pending or rejected report. Explain why it deserves a human review. Do not include your private ownership clue or personal documents.
How do I protect my account?
Open Account security from your dashboard. Enable an authenticator, save recovery codes and sign out unfamiliar sessions. Administrators must use two-step verification. If you lose your authenticator, use a saved recovery code together with your password; otherwise contact support.